FAQs

Q: How does Cellsense work?
A: Cell phones contain essential components that Cellsense readily detects. Cellsense works by detecting the movement of  the cell phones in the vicinity of its sensor unit.
Q: Does it detect objects other than cell phones?
A: Yes, Cellsense also detects other items of interest, such as metal weapons, notably knives, tattoo guns, lighters and firearms.
Q: Can innocent items be distinguished from contraband cell phones?
A: Like all detection devices, Cellsense cannot determine contraband from innocent items.  However, Cellsense will not false alarm like conventional metal detectors on common objects such as US coins and aluminium cans.
Q: At what distance will Cellsense detect cell phones?
A: The recommended distance for subjects, inmate bedding, laundry bags and commissary packages is within three feet (1 m) of the Cellsense unit.
Q: How fast should a subject walk past Cellsense?
A: Normal walking pace should be enforced.
Q: Can Cellsense detect cell phones within the human body?
A: Yes, the human body cannot mask the presence of a cell phone from the Cellsense.  In fact no material encasing a cell phone can mask the signal from a phone being detected by Cellsense.
Q: Can Cellsense be used outdoors?
A: Yes, it is designed to be used indoors and outdoors. It can be used in all weather conditions.
Q: Can we use the sensor unit to hand wand a subject?
A: No, Cellsense must be kept stationery during use. When compared to hand wands, Cellsense is faster and more sensitive because wands typically can only detect a few inches/centimeters in air and less when inside flesh. Additionally, Cellsense is not dependent upon the skill of the operator.
Q: How many Cellsense units do we need?
A: The number of Cellsense units to be deployed within a facility is based on several factors including the number of subjects and classification of the facility, the number of entrances, and number of subjects processed into or out of the facility on a monthly basis.
Q: Is it essential to ensure that no metal objects are close to Cellsense?
A: Cellsense can be surrounded by metal objects without false alarming, provided they are stationary.
Q: Can Cellsense be harmful to operators and subjects?
A: Cellsense is entirely passive and so there are no health and safety concerns when scanning subjects. Cellsense has no effect on electronic devices such as pacemakers and is harmless to pregnant women. Therefore no one can object to being scanned on health grounds.
Q: Is Cellsense operational without the base?
A: Yes, the base is purely for stability; all the working components are housed within the Cellsense sensor unit. The Cellsense sensor unit can be mounted on the wall or laid flat on the ground and will still be operational.
Q: How long can Cellsense be operated on battery?
A: Up to 16 hours, with a recharge time of 4 hours.
Q: How often does the battery need changing?
A: Cellsense Plus has a four-year warranty including the battery.
Q: What kind of battery?
A: Cellsense has sealed lead acid batteries which do not suffer from memory effect.
Q: Can maintenance be carried out by the user?
A: There is no maintenance that can be carried out by the user. Telephone support and return- to- manufacturer service is available.
Q: Can the system be wall mounted?
A: Yes, brackets are available that enable Cellsense to be securely fixed to a suitable surface.
Q: Can Cellsense units be used as a pair?
A: Yes, two units can be positioned to create a portal operation covering up to an 8 foot (2.5 m) passage which will provide excellent detection of cell phones.
Metrasens North America
(877) 848-3779
security@metrasens.com
Metrasens Europe & Rest of World
+44 (0)1684 219000
security@metrasens.com
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